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Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Molly’s Home and Pet’s Website, located at mollyshomeandpet.com.au, and the terms and conditions of Molly’s Home and Pet as a business.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Molly’s Home and Pet if you do not agree to take all of the terms and conditions stated on this page.

Links to our terms of service will be provided before commencement of any new service. By continuing your service with Molly’s Home and Pet we assume you accepted these terms of service.

Table of contents

Pricing

Our pricing is based on one of two methods.

    • Visual inspection

During a visual inspection, we may give a price based on the condition we can view that day. If this condition changes or additional add-ons are required, we may need to adjust the price.

  • Quote provided without inspection

When providing an online quote (without inspection) we are using the information that is provided to us to generate a price based on the size of the area, or house.

This price does not account for the house condition which may require additional sorting, excessive cleaning, access issues to the property or any additional changes that would prevent or delay our staff.

Price adjustments might need to occur if additional time is needed, or delays occur.

Payments

Payments are to be made by the following methods.

  • Invoice – Direct Deposit
  • Invoice – Online Payments (surcharge of 1.8%)

Payments can be made by invoice after service.

Payment is required within 48 hours after service or late fee may apply.

All pet sitting must be paid prior to the first visit date (after the free meet and greet). If no payment is received (or evidence is provided) we will cancel this service.

We do not accept cash.

Late Payment

Domestic invoices are to be paid within 48 hours from the invoice date.

Any payment after this time will incur a $15 late payment fee every 7 days after the invoice date.

All cleaning will be cancelled until the existing payment is made.

Any payment that is outstanding over 30 days will incur an additional $50 fee, and the debt will be taken to recovery.

We are not responsible for any additional fees resulting from our 3rd party recovery agency that may be added.

Deposits

For these service

  • Bond Cleaning

A deposit of $50 will need to be paid to hold a service date and time.

If deposit payment isn’t made within 48 hours we may cancel this appointment.

Normal cancellation and rescheduling fee apply.

Refunds

Refunds will not be given for any cleaning. If not satisfied, we would like the opportunity to rectify this providing this is not against our other terms for that service.

Proof will need to be supplied within 12 hours after the completion of cleaning.

Any refund that is approved for security will be returned to your original purchase method. Only if this method is unsuccessful will we arrange payment back to another account under the client’s name.

Cancellations and Rescheduling

Sometimes cancellation or rescheduling needs to happen and we understand that. We do our best to accommodate these however this can make it hard to find a replacement booking and can lead to loss of wages for our staff and business income. Because of this frequent cancellations or rescheduling may have their service with Molly’s Home and Pet ended.

  • Cancellations or rescheduling within 24 hours before service will incur a $50 fee for late notice.
  • Cancellations or rescheduling within 48 hours before service will incur a $25 fee for late notice.
  • Cancellation or rescheduling over 48 hours will require no fee and any money paid in advance will receive a full refund or payment credited to the next cleaning.

If we need to cancel or reschedule we will advise you as soon as possible, and offer a full refund (if paid in advance) or to book a new time or date.

Photos

We may take photos during our cleaning process.

These photos may be used for advertising or social media. We do not take photos that could identify or show personal information.

If you would like your pictures taken down please contact us.

Access – Keys and codes

Access codes are saved securely and only accessible by your cleaner or our admin.

Any key provided will be kept securely with our cleaner or office with a tag with a client ID.

If any key is lost, we will advise as soon as possible and offer a credit of $20 to replace the key.

Molly’s Home and Pet are not responsible for the cost of changing locks nor are we responsible for any key lost that are left out for cleaners in e.g. pot plants, power boxes, mailboxes etc.

Appointment Times

Our staff will do our best to keep our time. However, delays can occur outside of our control, but we will try to keep you updated on changes to time.

If we arrive at your property and we cannot get access, we will try to contact you using the contact details provided.

If unsuccessful after 15 mins our cleaner will have to leave to go to the next job. A fee of $40 for late notice cancellation will apply.

If our cleaners have to wait for access, we may not be able to extend your time, and areas or tasks might need to be missed to complete the cleaning on time to not affect other scheduled clients.

Damages

Our staff are instructed to take photos of any existing damages during their cleaning.

We also only use safe neutral products for the majority of our cleaning and our staff are trained in their use.

While cleaning it is still possible for accidental damages to occur.

Our staff will inform you of any damage however if something was missed, please contact us with photos within 24 hours. All incidents will be investigated.

General House Cleaning

The term General House Cleaning is a regular maintenance cleaning that is designed to help keep your house clean to prevent the build-up of dirt, limescale and germs.

Notice should be given of 48 hrs of any additional cleaning required, otherwise, we may refuse any additional cleaning that would extend our time causing conflicts with scheduling.

What is covered
  • We provide a checklist that lists what areas and items we clean during a General House Cleaning.
  • Additional items can be added from a list of items of services.
What is not included
  • This does not include deep cleaning of areas. Separate packages are available that cover many different deep cleaning solutions. Our staff do not carry supplies needed to complete deep cleaning unless specified.
  • Additional tasks not listed on our checklist, unless agreed upon before the cleaning date.
  • Moving heavy furniture.
  • Cleaning full sinks, laundry basins and bathtubs where time would need to be taken to remove all items.
  • Cleaning areas that are behind or difficult to get to. We will make our best effort but if this area is blocked, difficult to reach or behind furniture cleaning will not be possible.
  • Although we love pets, our General Cleaning does not clean up pet toilet waste of any kind. Any affected area will be left to be cleaned by the owner. It is not sanitary or safe to use our cleaning equipment on it, and it causes damage. We request that you remove all puppy pads or litter trays that are not contained; otherwise, these areas will be avoided.

Laundry Service

Molly’s Home and Pet provides a pickup and delivery laundry service, including washing, drying, folding, and optional ironing where requested.

Laundry will be collected from the client’s nominated address at an agreed time and returned once the service has been completed and payment has been received.

No Minimum Order

There is no minimum laundry amount required to book this service. Clients may book small or large loads, and pricing will be based on the weight of laundry collected and any additional services requested.

Pickup and Delivery

Pickup and delivery times will be arranged with the client after booking.

Clients must ensure laundry is ready for collection at the agreed time. We understand plans can change, and clients should contact us as soon as possible if they need to reschedule. If we arrive for an agreed pickup and the laundry is not available, a small missed pickup fee may apply to help cover travel time and fuel costs. Repeated missed pickups or ongoing scheduling issues may result in Molly’s Home and Pet declining future laundry services.

Pickup and delivery is charged once per order, unless the client is an existing Molly’s Home and Pet regular cleaning client, in which case pickup and delivery is free for regular weekly, fortnightly, or monthly cleaning clients.

Laundry Weighing and Pricing

Laundry is weighed before washing. The final price is calculated based on the weight of the laundry collected and any additional services requested, such as ironing.

Our laundry pricing is based on 5kg weight ranges. If an order is only slightly over a weight range, we may use our discretion and keep it within the lower price range where reasonable.

An invoice will be issued after the laundry has been weighed. Laundry will be returned once the invoice has been paid, unless alternative billing arrangements apply.

Payment Terms

Payment must be made before laundry is returned.

DVA-approved services may be billed directly to DVA where eligible.

NDIS laundry services can be billed to plan managers only. Self-managed NDIS clients may need to pay upfront unless otherwise agreed.

Ironing

Ironing is available on request and has an additional charge.

Clients must separate items that require ironing from the rest of their laundry before pickup. If ironing items are not clearly separated, we may be unable to identify them correctly.

Different ironing rates may apply for standard items and complex or large items, such as bedding, tablecloths, pleated clothing, frills, maxi dresses, saris, or detailed garments.

Sorting and Special Instructions

Clients are encouraged to separate any items that require special handling, including delicate items, dry-clean-only items, hand-wash-only items, heavily soiled items, or items with specific washing instructions.

Molly’s Home and Pet will take reasonable care when sorting laundry before washing, including separating whites and colours where practical, and separating delicate items where they are noticed or clearly identified.

Any special instructions must be provided before or at the time of collection. Delicate, valuable, sentimental, or special-care items should be clearly separated or identified by the client so we can handle them appropriately.

Molly’s Home and Pet will take reasonable care with all laundry, but we cannot guarantee outcomes where clothing requires special treatment and instructions were not clearly provided.

Items We May Refuse

Molly’s Home and Pet reserves the right to refuse items that are unsafe, unhygienic, heavily contaminated, or unsuitable for standard laundering.

Checking Pockets

Clients are responsible for checking all pockets before laundry is collected.

Molly’s Home and Pet is not responsible for damage caused by items left in pockets, including pens, tissues, coins, makeup, keys, lighters, or other objects.

Damage, Shrinkage, Colour Run, and Wear

Laundry is cleaned using standard washing and drying processes. While reasonable care is taken, Molly’s Home and Pet is not responsible for damage caused by pre-existing wear, poor fabric quality, loose stitching, colour bleeding, shrinkage, damaged zippers, weakened elastic, missing buttons, or incorrect care labels.

Clothes are washed according to general laundry standards unless special instructions are provided.

Where Molly’s Home and Pet is found to be responsible for damage to an item, we will assess the matter reasonably and may offer a suitable remedy. Any compensation will be based on the reasonable second-hand replacement value of the item, taking into account the item’s age, condition, original value, and normal wear and tear. Clients should advise us before collection of any high-value, designer, delicate, sentimental, or irreplaceable items, as these may not be suitable for standard laundry processing.

Stains

Molly’s Home and Pet will take reasonable care to assist with stain removal where stains are noticed by our team or clearly identified by the client prior to washing. However, stain removal is not guaranteed.

Some stains may be permanent, set into the fabric, or require specialist treatment beyond standard washing. Molly’s Home and Pet is not responsible for stains that cannot be removed through our normal laundry process, or for any damage that may occur where a stain has already weakened or affected the fabric.

Lost or Missing Items

Molly’s Home and Pet takes reasonable steps to keep each client’s laundry separated throughout the entire laundry process. This may include separating orders, labelling laundry, and using laundry bags for small or delicate items where appropriate.

Clients are encouraged to advise us of any high-value, delicate, sentimental, or important items before collection. Where possible, we recommend clients provide a written item list for these items.

If a client believes an item is missing, they must notify Molly’s Home and Pet as soon as possible, and no later than 48 hours after the laundry has been returned, so we have the best chance of locating the item.

Molly’s Home and Pet will reasonably investigate any reported missing item. However, we may be unable to accept responsibility for missing items where the item was not listed, identified, or reasonably able to be confirmed as included in the laundry at collection.

For high-value items, clients must notify Molly’s Home and Pet before collection. Unless otherwise agreed in writing before collection, Molly’s Home and Pet may be unable to accept responsibility for high-value, designer, sentimental, or irreplaceable items included in standard laundry.

Packaging and Return Bags

Laundry will be stored and transported in Molly’s Home and Pet laundry bags unless the client has provided their own laundry bag or reusable packaging.

All washing is returned in eco-friendly plastic bags to help keep laundry clean, safe, and dry during delivery.

Clients may also request their laundry to be returned in a reusable storage bag. If purchasing reusable bags from Molly’s Home and Pet, we will only supply the number of bags reasonably needed for the amount of washing being returned.

Clients are also welcome to provide their own reusable packaging by placing it with their laundry at the time of collection, or by storing their laundry inside it.

When returning laundry, we will do our best to place it in a dry, safe location if the client is not available at the time of delivery. However, Molly’s Home and Pet is not responsible for laundry once it has been delivered to the nominated location.

Please notify us before delivery if you do not want your laundry left at the door or in another safe location.

Turnaround Times

Turnaround times may vary depending on laundry volume, weather, staffing, public holidays, when payment is received, and whether ironing has been requested.

Where possible, Molly’s Home and Pet aims to return laundry the next business day or within 48 hours, Monday to Friday. However, turnaround times are estimates only and may vary during busy periods or where additional services, such as ironing, are requested.

Laundry will be returned once the invoice has been paid, unless alternative billing arrangements apply.

Cancellations and Rescheduling

Clients should provide reasonable notice if they need to cancel or reschedule a pickup.

Molly’s Home and Pet understands that plans can change, and we will always try to be reasonable where notice is given. Missed pickup fees are generally only considered where we attend the property for an agreed pickup and the laundry is not available.

Repeated missed pickups, last-minute cancellations, or ongoing scheduling issues may result in Molly’s Home and Pet declining future laundry services.

Unpaid Orders

Laundry will not be washed, processed, or returned until payment has been received, unless the client has approved DVA billing or NDIS plan manager billing arrangements in place.

If payment is not received within 7 days of the invoice being issued, Molly’s Home and Pet may return the laundry in its original, unwashed condition. Future laundry services may also be declined where invoices remain unpaid or payment issues occur.

Nothing in these terms is intended to limit any rights the client may have under Australian Consumer Law.

Spring Cleaning

What is covered
  • A spring cleaning includes what is listed on our checklist only, unless otherwise specified at the time of quote. If adjustments are to be made to what you would like cleaned, we may require a price increase. Notice should be given of 48 hrs of any additional cleaning required, otherwise, we may refuse any additional cleaning that would extend our time causing conflicts with scheduling.
What is not included
  • Additional tasks not listed on our checklist, unless agreed upon before the cleaning date.
  • Moving heavy furniture, and ornaments or cleaning inside of cabinetry.
  • Although we love pets, our Spring Cleaning does not clean up pet toilet waste. Any affected area will be left to be cleaned by the owner. It is not sanitary or safe to use our cleaning equipment on it, and it causes damage. We request that you remove all puppy pads or litter trays that are not contained; otherwise, these areas will be avoided.
  • We request that you remove all puppy pads or litter trays that are not contained, otherwise these areas will be avoided.

Deep Bathroom Cleaning

This is the most intense cleaning that we provide for bathrooms. Our cleaning uses commercial-grade chemicals and products to help restore your bathroom back to a clean state.

This service does not guarantee the complete removal of soap scum, calcium deposits and lime scale.

Our cleaners will provide the best clean possible however sometimes stains and buildup can cause irreversible damage that cannot be removed.

What is covered
  • Everything that is listed on our checklist for that service.
What is not included
  • Anything not listed on our checklist.
  • Wall Cleaning.
  • Ceiling Cleaning.
  • Removal of glass cancer. This damage is uncleanable.
  • Removal of mould from silicon. This damage is uncleanable
  • Removal of staining in grout lines from excessive mould growth. Mould can be treated but may leave stains on the affected grout area.

Oven Cleaning

This is a deep cleaning of your oven. Our oven cleaning takes apart the oven to clean built-up areas

What is covered
  • Everything that is normally inside of a standard oven like wire racks, and 1 x baking tray. Additional items can be added
  • Disassemble oven components.
    • Wire racks
    • Splash shields
    • Baking tray
    • Front oven door (if non-sealed unit)
What is not included
  • Replacing light/s. Light replacement can be completed on the day of cleaning for extra per light.
  • Removal of heating elements, fans or motors.

Window Cleaning

We offer multiple levels of cleaning. Quotes can include tracks, screen cleaning, and removal of bug or bird nests.

What is covered
  • A quote will be provided which will outline what areas are provided.
  • A normal service will include cleaning the window or door and its frame.
What is not included
  • Anything not listed on the quote.
  • Cleaning any area that might be considered dangerous or potential to cause harm or damage.
  • Moving heavy furniture.
  • Removal of paint, stickers or other items (unless quoted)
  • Removal of wasp nest or bird nest (unless quoted)
  • Cleaning any window where pests and animals may cause harm to the cleaner.

Bond Cleaning

Bond cleaning is an intensive cleaning of an entire house.

These cleans are very time and labour-intensive.

Before beginning any cleaning, photos will be taken of all available areas and damages.

We will also take photos after cleaning as proof of condition upon leaving.

Although our cleaners complete extensive cleaning sometimes spots can be missed which is why we offer 1 return visit to rectify any cleaning issues. However, no return cleaning will be provided if other trades or tenants have accessed the property after cleaning completion.

If real estate is within 20 mins of property we will collect and return keys. Otherwise, it is up to the tenant to provide access for any return cleaning.

What is covered
  • All internal cleaning and external window cleaning
  • After cleaning is complete, we offer 1 return visit within 7 days to rectify any cleaning outlined in an exit report.
  • We also provide a report detailing any additional cleaning completed to return to the real estate.
What is not included
  • Any external cleaning like patio, entry, etc.
  • Removal of stickers, hooks or any other adhesive. These can cause damage on removal and are to be removed before cleaning otherwise they will be left intact.
  • Any excessive cleaning not outlined before the quote. This can include paint, oil, staining on walls, or anything that would cause additional time or products to be cleaned.
  • Any cleaning to the ceiling. This will require an additional cost.
  • Repair or fixing of any existing damage.
  • No return visits will be offered if:
    • Other trades have accessed the property before the exit report.
    • Tenants have returned to remove additional property, clean outside areas (that require internal access) or conduct repairs prior to exit report.
    • It has been 7 days since cleaning.
    • Proof of the item under question can be shown by a photo.
  • Re-cleaning of any area previously shown to be cleaned. Cleaning can be provided but this will be completed at a $65 per hour (calculated by estimate rounding up to the nearest 15min block), payable before starting.

Commercial Cleaning

Commercial cleaning is a maintenance cleaning of your commercial space.

We can cover cleaning bathrooms, kitchens, office areas, storage areas and work floors.

We can also supply or replenish consumables if required for a fee.

Invoices will be issued after cleaning has occurred with payment terms of 7, 14 or 30 days.

After-hours work can be completed if requested.

What is covered
  • Anything that is listed in our quote. These will outline areas and duties
What is not included
  • Anything that is not listed in our quote.
  • Deposal of rubbish off-site. Bins must be provided on-site for us to dispose of these items correctly.
  • Biohazard or unsanitary waste that is not outlined in quote.

Pet Sitting

Pet sitting is something we provide as a labour of love.

Prices account for travel, and time taken at each pet sit visit.

What is covered
  • Visits normally take between 15 minutes to 30 minutes each.
  • Cleaning of areas i.e. removing pet waste (if tools are provided)
  • Feed each pet with food that is provided
  • Refill water
  • Spend time with, play or keep company, depending on the pet.
  • Administer medication – if required
What is not included
  • Removal of any pet waste off the property. Bins must be provided.
  • Cleaning of existing pet waste before first pet sit.
  • Supplying food or water (an additional extra fee can be added plus the cost of the product)

Cookies

We employ the use of cookies. By accessing Molly’s Home and Pet, you agreed to use cookies in agreement with the Molly’s Home and Pet’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Molly’s Home and Pet and/or its licensors own the intellectual property rights for all material on Molly’s Home and Pet. All intellectual property rights are reserved. You may access this from Molly’s Home and Pet for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Molly’s Home and Pet
  • Sell, rent or sub-license material from Molly’s Home and Pet
  • Reproduce, duplicate or copy material from Molly’s Home and Pet
  • Redistribute content from Molly’s Home and Pet

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Molly’s Home and Pet does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Molly’s Home and Pet, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Molly’s Home and Pet shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Molly’s Home and Pet reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Molly’s Home and Pet a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Molly’s Home and Pet; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Molly’s Home and Pet. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Molly’s Home and Pet’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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18 684 417 490

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